Terms & Conditions

Membership provides Monthly access to mindfulness rewards. This is an exclusive promotion, limited to one membership per person/household. Payments will be due after your 21-day trial period ends, providing you have not cancelled your membership during this time.

This product is provided at £12.99 per month and these fees are inclusive of Value Added Tax (VAT) where applicable.

Updates

- These terms and conditions are up to date as of the time this letter was printed. These terms and conditions may be updated from time to time. Any updates to this document will be provided in writing. We reserve the right to change these terms and conditions without prior notice providing the change does not compromise the core features of the product.

Customer Service

- For general queries please feel free to email our team at cs@mindfulnessrewards.com or call us on 03451 740596 Our Customer Service open hours are 09:00 to 17:00 from Monday to Friday and we aim for a maximum wait time of five minutes. We are closed on weekends, bank holidays and during a set period over the Christmas holidays (please call for specific dates). Please send all written correspondence to “mindfulnessRewards, Membership Services, Unit 3, Gateway Mews, Ringway, Bounds Green, London, United Kingdom, N11 2UT”. We aim to respond written correspondence where required within 5 working days.

Cooling off period

– You have a 21 day cooling off period in which you can use the product prior to monthly payment. You may cancel your membership at any time and for any reason by contacting us to cancel during this cooling off period.

Cancellations

– If you would not like to remain a member for the full term, please cancel within the correct time. You may cancel this contract at

any time within the cooling off period without giving any reason – but we do appreciate feedback. To cancel this contract of sale you can call,

email or write to us. To call us, simply dial 03451 740596. Alternatively, you can write to us at “Cancellations, Mindfulness Rewards,

Membership Services, Unit 3, Gateway Mews, Ringway, Bounds Green, London, United Kingdom, N11 2UT”. We recommend that you call/email prior to the last 24 hours of your cooling off period to ensure no unwanted payments occur. Likewise, if you write to us, please allow for up to 5 days delivery if using 2nd

class post.

Full Membership

- This is an monthly membership product, and all benefits are available to you for a full month. We will assume that your welcome pack has arrived within 5 days from point of sale and at this point your trial will start. Full membership payment is due after the cooling off period ends, providing you have not cancelled your membership during this time. Your trial end date will be clearly printed on the front of your letter. All cancellations must be received before this date. Monthly membership begins at the point of sale. This product is provided at the monthly price of £12.99. Any payments made will show up on your statement as The Rewards Club with an associated phone number. Payments that fall on irregular days, bank holidays and so on will in most cases be collected on the following working day. These fees are inclusive of Value Added Tax (VAT) where applicable.

If you have accepted trials to more than one product, you may be charged a combined fee for the membership, in one transaction.

Refund Policy

– If you would not like to keep this membership on for the full term, please ensure you cancel by the correct means within the cooling off period (prior to billing). Membership fees that have already been paid are non-refundable unless in special circumstances.

Complaints

- We request that all complaints are submitted by post only to ensure a swift resolution. We endeavour to resolve all formal complaints within one working day of receipt of your written correspondence. Please address any complaints to Complaints Department, Membership Services, Unit 3, Gateway Mews, Ringway, Bounds Green, London, United Kingdom, N11 2UT

Privacy & Account information

-  Any data held and/or collected to provide you with membership will be handled in accordance with the GDPR (EU) 2016/679. Account & payment information you provide will only be used to process membership fees for this membership and/or other products you have subscribed to with The Rewards Club Limited. With your permission, we may contact you from time to time to offer you new products and/or upgrades to your account. This permission will be obtained during your sales call. To change your preferences regarding further communication or if you would like any/all of your data/information to be removed from our systems please contact our team by email, phone or letter. We may retain some basic non-payment information and place your contact details on an internal 'do not contact' list in some cases to protect your future privacy and ensure you are not contacted in the future.

Our contact information is posted below:

Business Trading Name: DR Telemarketing LTD

Business Email Address: cs@Mindfulnessrewards.com

Business Phone Number:   03451745786 

Business Registration Number: 12750317